Privacy Policy

Last updated: October 4, 2025

1. Introduction

Nyphex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Legal Entity: MFGREYWOLF LLC, doing business as (DBA) Nyphex

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password when you create an account
  • Payment Information: Billing details processed securely through Stripe (we do not store credit card information)
  • Contact Information: Information you provide when contacting us via forms or email
  • Usage Data: Information about how you use our services (certificates created, features accessed)

2.2 Automatically Collected Information

  • Log Data: IP address, browser type, operating system, pages visited
  • Cookies: Session cookies for authentication and functionality
  • Analytics: Anonymous usage statistics to improve our services

3. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain our services (CertMaker, PipeNotify)
  • Process your transactions and send related information
  • Send administrative information, updates, and security alerts
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze usage patterns to improve our services
  • Detect, prevent, and address technical issues or fraudulent activity
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

  • Stripe: Payment processing
  • Supabase: Database and authentication
  • Cloudflare R2: File storage
  • Railway: Application hosting
  • Resend/Amazon SES: Email delivery
  • OpenAI/Anthropic: AI-powered features (certificate generation)

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for data in transit
  • Encrypted storage for sensitive data
  • Regular security audits and updates
  • Access controls and authentication requirements
  • Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Request limitation of data processing

To exercise these rights, please contact us using the information below.

8. Cookies

We use cookies and similar tracking technologies to:

  • Maintain your session and keep you logged in
  • Remember your preferences
  • Analyze site traffic and usage patterns

You can control cookies through your browser settings. Disabling cookies may affect functionality.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Pipedrive, Google). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Users

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the new policy on this page
  • Updating the "Last updated" date
  • Sending an email notification for significant changes

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

Company: MFGREYWOLF LLC (DBA Nyphex)

Email: privacy@nyphex.com

Website: nyphex.com/contact

14. Product-Specific Information

CertMaker (certmaker.io)

  • Certificate data you create is stored securely in our database
  • Generated PDFs are stored in Cloudflare R2 with encryption
  • QR codes contain public verification links only
  • AI services process certificate text but do not retain it

PipeNotify (pipenotify.nyphex.com)

  • We process webhook data from Pipedrive to send Google Chat notifications
  • We do not store Pipedrive deal data beyond temporary processing
  • Integration credentials are encrypted and stored securely